THE DERVOY FAQ
Your Dervoy questions, answered.
Clear answers for finding your next bag—and for knowing exactly what this early preview can do.
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FAQ
The things people ask us.
Honest answers about what works today—and what is still on its way.
Finding your bag
3 answersAre the bags on Dervoy available to buy?
Not yet. Dervoy is an early preview, and the current products, brand names, images and prices are sample catalogue content. They do not represent confirmed stock or a live offer for sale.
How do I find a bag that suits me?
Start with a purpose such as Daily, Travel, Lifestyle or Active, or browse by bag type. Open a sample listing to explore its details, then use Compare to look at up to three bags side by side.
What does the compare feature show?
It puts useful bag details—such as size, capacity, material, features and sample price—together so you can compare options more easily. The information shown in this preview is illustrative.
Your account
3 answersCan I create a Dervoy account?
Yes. You can sign up or log in using the Account link in the header. Email sign-ups may need you to confirm your email address before logging in.
Will my cart and wishlist appear on another device?
Not in this preview. Your cart and wishlist are saved in this browser on this device; they do not currently sync across browsers or devices.
Where can I update my profile?
Sign in and open Account to update your display name and manage the profile options currently available in the preview.
Checkout & orders
3 answersWill checkout charge me or place a real order?
No. Checkout is for testing the experience only. There is no payment, stock reservation, delivery or real purchase. Signed-in users may create a test-order record; sellers are not notified.
Can I track, cancel or return a Dervoy order?
There are no real orders in the preview, so nothing can be shipped, tracked, cancelled or returned yet. Test orders are not purchases and are not delivered.
Are delivery fees and delivery dates confirmed?
No. Delivery charges, serviceable PIN codes and delivery dates are not calculated or confirmed in this preview.
Catalog import
3 answersWhat is Dervoy Catalog Bridge?
It helps an approved seller start product drafts from a catalog image, screenshot, PDF, CSV/TSV or supported text-based file. Gemini extracts details it can read; you review and correct every field before saving.
Which files can I upload?
The current pilot accepts JPG, PNG, WebP and GIF images, PDFs, CSV/TSV and supported text-based files up to 10 MB. Export Excel, Word or PowerPoint files as PDF or CSV first.
Will the import publish my products or copy their photos?
No. Import creates private drafts for review; it does not publish listings. Some fields may be left blank if they are unclear, and product photos must be uploaded separately in the product editor before submission.
Brands & sellers
3 answersCan a brand or seller apply to join Dervoy?
A first-stage seller application is available through the Sell on Dervoy page. Applying or being reviewed does not mean a seller is commercially onboarded or able to receive live orders; the marketplace is still being prepared.
Are seller fees, payments and return rules final?
Not yet. Final commercial terms, payment and settlement arrangements, shipping responsibilities and return processes are still being worked out. We will publish clear terms before live selling begins.
Can I receive customer orders through Dervoy today?
No. The seller hub is in an early pilot stage. Applications and private catalog drafts help us prepare, but products cannot be purchased and no live orders or settlements are being processed yet.
Still building, still listening
Still have a question?
Our dedicated human-support contacts are not published yet. For now, Ask Dovi can help with bag discovery and questions about this preview; it cannot access orders or arrange support actions.